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Periodical

At your service: Refreshment Services keeps the lines of communication open and a Pepsi in every hand

Authors : Havranek, Carrie

Source: Beverage World. July 15, 2009, Vol. 128 Issue 7, p57, 3p.

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Periodical

Customer comments: a gold mine of information

Authors : Ruggless, Ron

Source: Nation's Restaurant News. November 21, 1994, Vol. 28 Issue 46, p11, 2p.

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Periodical

Want customer satisfaction? Satisfy your employees first

Authors : Weaver, John J.

Source: HRMagazine. February 1994, Vol. 39 Issue 2, p112, 2p.

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Periodical

A FedEx customer is suing the company for hiring a man who allegedly molested the customer's young son, claiming that FedEx's policy of conducting employee background checks created a duty to perform the checks thoroughly and non-negligently

Source: Risk Management. June 2006, Vol. 53 Issue 6, p9, 1p.

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